Technical Account Manager

Your influential mission. You will...

• Liaise with customers to prioritize backlogs and formalize software requirements.
• Communicate delivery timeframes and provide product knowledge to customer operational teams.
• Serve as the primary escalation point for high-priority, business-affecting issues.
• Collaborate with internal stakeholders, including Commercial, Dev, and QA teams, to support licensee operations.
• Refine feature specifications and track requests through the full development and QA lifecycle.
• Support licensee launches by providing user training, operational setup, and UAT assistance.
• Maintain internal organizational knowledge through documentation and training sessions.

Components for success. You...

• Possess 2–3 years of experience in product, account management, or delivery within a software environment.
• Understand the full Software Development Life Cycle.
• Prioritize tasks effectively to deliver results across multiple concurrent projects.
• Demonstrate exceptional customer service skills and transparent working practices.
• Are an excellent communicator with proficiency in spoken and written English

You'll get extra points for...

• Hold a degree or formal training in Information Technology or Software Development.
• Possess deep knowledge of sports and sports-betting products.
• Bring prior experience from within the gaming or iGaming industry.