Reception & Customer Service Supervisor

Department Coordination

• Coordination, supervision, and monitoring of the Department’s activities to ensure that tasks are carried out accurately, with quality, and within established timeframes.

• Providing continuous support and feedback to department staff members and resolving work-related issues.

• Ensuring the availability of necessary resources and a suitable working environment for the effective execution of the Department’s operations.

• Motivating department staff members to improve their performance (both quantitative and qualitative).

• Planning and monitoring staff work schedules and annual leave arrangements.

• Training staff and ensuring effective compliance with company policies and procedures.

• Ensuring compliance with health and safety policies and procedures.

• Recording and analyzing reports related to various customer issues that may arise.

• Providing regular updates to direct supervisors/managers regarding the performance of the department.

Reception & Customer Service

• Providing effective customer service (internal and external) in-store and/or via telephone.

• Handling incoming reception phone calls.

• Managing product returns from customers or warranty-related items by communicating with the appropriate departments and following company guidelines.

• Printing updates related to product price changes and/or descriptions in coordination with the Purchasing Department.

• Issuing vouchers.

• Updating the company software system regarding any product damages.

• Ensuring immediate replenishment of refrigerators at checkout areas and taking orders when stock is depleted.

• Managing products purchased from the store for corporate use.

• Collaborating with other store departments to ensure more efficient customer service.

Other Duties

• Ensuring that the reception area is clean, organized, and maintained at a professional standard.

• Opening and/or closing the store.

• Any other duties assigned by the authorized supervising authority.