Customer Support Representative – Greek Speaker

Our client is a prominent leader in the iGaming entertainment sector, dedicated to delivering a highly engaging and trustworthy experience to its customers while actively redefining the future of the gambling industry.

As a Customer Support Representative, you will interact with customers and assist them with their inquiries. You would be representing the company, thus you must possess a vibrant and responsible character, as well as the capacity to work in shifts.

Benefits

•  Public holidays are paid double
• An attractive salary package, offering up to €1,900 gross monthly, depending on experience
•  Monetary vouchers on Birthdays and other special occasions
•  Fully equipped kitchen and in-house entertaining space
• Enrollment options for the Company’s medical and pension plans
• Exciting company activities including monthly lunches, monthly corporate gatherings, an intercompany football team, competitions, daily snacks and many other activities.
• Casual Dress Code
•  Excellent work environment
• Monthly incentive Bonus

Other information

Working hours: 24/07 Basis shift (08:00-16:00/16:00-24:00/24:00-08:00) including weekends

The selected candidate is expected to commence employment on June 22, 2026.

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• Effectively communicating with customers in their designated language.
• A high emphasis on quality, with particular attention to detail and accuracy.
• Providing an outstanding client experience and resolving issues on first contact.
• Resolve product and service issues by clarifying customer complaints, determining the origin
of is-sues, identifying and explaining the best course of action, and following up to assure resolution.
• Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way.
• Escalating requests where needed.
• Thoroughly investigating player concerns.
• Promoting a “Safer Gaming” philosophy.
• Staying UpToDate on rules, processes, and licencing needs.
• Contributing to collective effort by achieving necessary results
• Go above and beyond when engaging customers
• Taking part in the Onboarding Programs.

basic information:

FULL TIMELIMASSOLON-SITE

• Fluent in Greek(Native)
• Knowledge of English language both written and oral
• Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training.
• Strong communication/public relations along with active listening skills required.
• Customer orientation and the ability to adapt and respond to diverse sorts of characters
• Proficiency working on computers and touch typing are required.
• Ability to perform under pressure
• Accountability and conscientiousness