Customer Service Supervisor

Position: Customer Service Supervisor

G.A.P. Vassilopoulos Group is currently seeking to recruit a Customer Service Supervisor to be based in our Head Offices in Nicosia, Cyprus.

Main Duties & Responsibilities:

• Coordinating the day-to-day activities of customer service operations
• Monitoring employee productivity based on the KPI’s of the company
• Training staff in areas of customer service and company policies
• Providing constructive feedback and coaching to team members
• Organizing work schedule
• Reporting to senior management

Qualifications & Requirements:

• High School Certificate
• Bachelor’s Degree will be considered an advantage
• 2+ years of work experience in customer service will be beneficial
• Ability to work effectively in a team environment
• Ability to work well under pressure
• Excellent written and verbal communication skills
• Fluent in Greek and English (Dutch and German will be considered an advantage)
• Excellent computer skills (Microsoft Office (Excel / Word)

What We Offer

• Competitive Remuneration Package based on experience and qualifications
• Provident Fund after the first 6 months
• Participate in the Loyalty Discount Scheme Program
• Friendly working environment
• Training & Development Opportunities
• Fast paced work environment filled with exciting challenges

Applications

Interested applicants should forward their CV’s at [email protected] quoting the reference number:

GAP-CSS-26

All applications will be treated in strict confidence.

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