Customer Service & Back Office Administrator

Responsibilities:

• Manage and process the company's internal and external correspondence.
• Complete, collect, and submit all required forms and applications to the Electricity Authority of Cyprus (EAC).
• Receive and manage incoming telephone calls, forward them to the appropriate personnel, and notify recipients in their absence.
• Prepare reports, presentations, and meeting minutes.
• Communicate with customers and suppliers according to management instructions and handle related matters.
• Manage the customer database and allocate customers to sales representatives by district.
• Provide general secretarial and administrative support.

Qualifications:

• Graduate of Secretarial Studies or Secondary Education.
• Very good command of Greek and English, both written and spoken.
• Very good knowledge and use of Microsoft Office.
• Very good computer literacy and proficiency in computer applications.
• Excellent organizational and communication skills.
• Customer-service oriented mindset.
• Responsible, professional, and articulate.
• Previous experience in a similar position will be considered an additional qualification.

Benefits:

• Birthday Leave
• Employee Discount Program
• Participation in Green Activities
• 13th Salary
• 21 Days Annual Leave
• Career Development Opportunities
• Subsidy for Obtaining Professional Licenses
• Flexible Working Hours
• Training for Personal and Professional Development, including:
• Participation in Cambridge Executive Education Programmes
• Single Module Studies at CIM
• Scholarships for MBA or MSc programs

Application Process:

If you are interested in the position, please send your CV to [email protected] with the subject line:“Customer Service & Back Office Administrator”.

All applications will be treated with the strictest confidentiality and carefully reviewed.