Customer Contact Centre Agent

We are hiring!  Join our team! Customer Contact Centre Agent We are seeking enthusiastic and customer-oriented individual to join our team as Customer Contact Center ...

We are hiring!  Join our team!

Customer Contact Centre Agent

We are seeking enthusiastic and customer-oriented individual to join our team as Customer Contact Center Agent. In this role, you will be the first point of contact for our customers, providing exceptional service and support through phone, email, and digital communication channels. You will handle inquiries, resolve issues efficiently, and ensure that every customer interaction reflects our company’s values of professionalism, care, and reliability.

If you wish to join us and you believe that you are a suitable candidate based on the requirements below, submit your application at the latest by Monday, 31 August 2026. On the job training will be provided.

Main Duties and Responsibilities:

• Respond to customers’ queries with the aim of a first-time resolution and within the agreed response time
• Perform ticketing and reservation transactions and other related duties
• Manage and resolve customer complaints
• Follow up customer calls where necessary
• Route calls to an appropriate resource
• Ensure the best customer service experience is given to all customers
• Promote the products and services of the airline
• Handle customers across different platforms, including Telephony, Social Media, Website and Email
• Achieve set KPIs whilst maintaining excellent quality
• Upsell products and services to customers
• Place outbound calls to customers to promote new products and services
• Ensure call records are properly stored and organized in a call centre database
• Oversee the timely management of outgoing calls

Qualifications:

• A minimum of 1 year of experience in either the Aviation Industry,  Call Centre or other Customer Service-related field will be considered an advantage
• College / University degree will be considered an advantage
• Airline reservation system or any GDS knowledge will be considered an advantage
• Very good verbal and written communication skills in Greek and English. Knowledge of Russian, French and Italian languages will be considered an advantage
• Excellent customer service skills 
• Computer skills
• Strong team working ability
• Willingness and flexibility to work on a shift basis
• EU citizenship is a must

Benefits:

• Staff Travel Tickets: Eligible Employees are entitled to staff travel tickets in accordance with company policy. 
• Medical Scheme: Employees are provided access to a medical coverage plan, ensuring healthcare support for themselves & their dependents
• Professional Development: Support for career growth through training programs, and learning opportunities aligned with their role & development goals.
• Other Benefits: Access to employee discounts program, promoting well-being & work-life balance

To apply:

Through our website www.cyprusairways.com with reference number CY15338-Customer Contact Centre Agent. 

Only short-listed candidates will be invited for an interview.