Client Support Representative UAE

The Client Support Representative will be a dedicated resource for one of our customers and will serve as a first point of contact, providing accurate, and customer-focused assistance. This role involves handling initial inquiries, understanding client needs within a complex technical environment, and providing guidance to the customer and its partners through various steps of the onboarding & support processes.

The ideal candidate should demonstrate eagerness to learn the product in depth, comfortable communicating technical concepts clearly, and committed to delivering a consistent, high-quality support experience.

Key Responsibilities:

• Knowledge and support of Microsoft Dynamics 365 (D365) modules and services
• Respond to client queries and problems, provide technical support and guide them to issue resolution.
• Take ownership and prioritize tickets and escalate issues as needed to ensure timely ticket resolution.
• Investigate, test, and find solutions and workarounds that solve client problems.
• Log all Support requests in the Case Management System with all information, keep track of ticket history, and accurately document the time spent.
• Use of Postman, Swagger and JSON Payloads, to investigate API integration issues.
• Maintain data accuracy, security, and system reliability

Requirements:

Academic Requirements

• Bachelor’s degree in a related field (including but not limited to Information Technology, Computer Science, Software Engineering, Business Administration)
• Professional Requirements/Technical Skills
• 1–3 years of experience in technical support, helpdesk, or customer-facing IT roles (preferably in a software company).

Other Skills

• Solid troubleshooting abilities and a structured approach to investigating issues with good debugging and analytical skills
• Self-initiating and ability to work independently.
• Ability to accurately document support activities, steps taken, and solutions provided.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
• A customer-centric mindset and commitment to providing a positive support experience.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Knowledge of Microsoft Dynamics 365 (D365).

Nice to Have

• Knowledge of the Postman, and Swagger tools.
• Knowledge of authentication (OAuth, API keys, JWT), and HTTP (GET, POST, PUT, DELETE) methods.

What We Offer:

• A strategic, high-impact role within a fast-growing technology company.
• A collaborative and supportive team culture that values initiative, innovation, and professional growth.
• Onboarding training, to ensure smooth transition into the role.
• Competitive compensation package.