Booking Clerk

Vacancy Campaign Number: HR/26/109

Terms & Conditions of Employment

1. Contract Type: Permanent Part -Time

1. Grade: Local Administrative Offer (LAO)

1. Salary: €11,940.00 per annum, plus Cost-of-Living

Allowance (COLA)

1. Hours per week: Part-Time, 20 hours per week

1. Location: Akrotiri

1. General_Terms_Conditions_Employment_New_Recruits

(Weblink)

1. Closing Date: Thursday 23rd July 2026, Midnight,

Local Cyprus Time

Eligibility - Are you eligible to apply?

To be eligible to apply for this role, you must be a UK Family Member with a valid

for employment Status Stamp. If you are yet to receive your status stamp,

please contact the Resource Team.

Nationality restrictions may apply for this role.

Applications from individuals that have either reached or passed the BFC / SBAA

Normal Retirement age of 65 will not be accepted.

Essential & Desirable Criteria for the Role

Important Note: Details on the role can be found on the Job Description which is at the end

of this document. These criteria are part of the assessment criteria and will influence the

decision on whether your application will proceed to the next stage.

Essential 1. Numeracy and Literacy Level 2 – GCSE A*- C (Equivalent). Work as part of lean operations team.

1. Ability to plan and organise workload in order to achieve agreed outputs. BOOKING CLERK

UKFM ADVERT

For information on the process or

the application please contact

the Resource Administrator: Mrs

Georgia Andreou Michael

on 00357 25 96 3852

Operating hours

Monday to Thursday: 08:00 –

14:00

Friday: 08:00 – 12:00

1. You must undergo and pass as security & police check. If you are found

successful, you will be requested to provide a Clean Criminal Record and a

Sex Offenders Certificate issued by the Republic of Cyprus. For UKFMs that

will be found successful on this advert and who have lived on island for

longer than 18 months, will be requested to provide a Clean Criminal Record

and a Sex Offenders Certificate issued by the Republic of Cyprus.

1. A good knowledge of office-based IT is needed, including Microsoft Office

packages (Word, Excel, Outlook) and electronic filing practices.

1. The ability to communicate in English both verbally and in writing is an

essential part of this role.

1. If you are found successful on this campaign, we will be requesting

references, therefore, ensure to have completed this information on your

application form.

1. Be prepared to self-drive an MT vehicle (and prepared to maintain or obtain

FMT600) to attend meetings across WSBA and ESBA or occasionally in the

Republic of Cyprus

Desirable

1. ECDL Qualification – other IT competencies. Knowledge of MODNET,

SharePoint.

1. Use of Aircore/DAPSS (Training provided).

1. Completed Fire, Health & Safety Training (Training provided).

Official Language

The official language of the Sovereign Base Areas is English and consequently English is

the official language of British Forces Cyprus. All documents are to be completed in this

language. All employees of the Sovereign Base Areas Administration and British Forces

Cyprus are expected to have a basic command of the English language as a pre-requisite

for employment.

How to apply

a. To apply for this role you must complete the application form for external candidates

(weblink) or application for internal employees (weblink) and include evidence on how

you meet the below Competences. The completion of the competences is mandatory. If

you do not demonstrate evidence of the below competences, your application will be

sifted out. Additionally, please note that we can only accept applications as attachments

to email on its original Word Document format. No hard copy applications will be

accepted. Any forms that are submitted in any other format e.g., links to One Drive,

bitmap, jpeg, pdf will not be considered.

You may find Competences Examples here (Weblink)

1. Working together

1. Communicating and influencing

1. Managing customers and suppliers

1. Improvement and change

b. This role is assessed through the use of the SBAA_BFC_Core_Competence (Weblink),

therefore, you are kindly invited to read the document to assist you with writing your

competences.

c. For further information about the role and process involved please contact Sgt Evans on

Tel No: 00357 2527 6538, or Email: [email protected]

d. For further recruitment information and guidance please choose the appropriate

guidance: Cypriot Nationals Q&A Application Process or UK Family Members Q&A

Application Process

e. Once completed electronically please send your application by email to

[email protected].

Important Note: Ensure that your application has been correctly completed and all relevant

information has been provided. Failure to do so may result in your application being

excluded.

The recruitment process.

The recruitment process is a fair and open competition and candidates are judged on their

own merit.

Please read the information on The Recruitment Process Stages Guide for Applicants

(Weblink) to help you understand the process. The document will explain the recruitment

process stages and enhance your understanding on it.

Additionally, as we want you to show the best version of yourself, we invite you to read the

guides available which should help you understand what you need to do to stand out. If you

feel you need further support, please contact the Resource Admin responsible for this

campaign, you can find the contact details on the front page of this advert.

Job Description.

(To be reviewed at recruitment or annually at beginning of Reporting Year) POST TITLE Booking Clerk Area/Section JMS / JABC Establishment No Grade LAO Grade Priority 1 Full Time/Part Time Part Time No of Established Hours 20 hours per week Required Security Clearance Official Position CYN/UKFM UKFM Current Incumbent Name N/A Employed by BFC or SBAA BFC Brief Description of Role The Joint Booking Centre (JBC) is responsible for all bookings that utilise the Cyprus Air Trooper Service (CATS) and other Operational/Exercise flights. Booking clerks are required to book flights using Aircore/DAPSS bookings systems - Defence check-in software, for service personnel, civil servants, SBA staff and other permitted passengers as designated by line managers. This is an onsite role, work is to be conducted within the JBC office between operating hours designated. Responsible to

DSAMO

WO MOV OPS

JBC SNCO

JBC JNCO

Booking Clerk Booking Clerk Booking Clerk Booking Clerk

Priorities (list in order)

• Prioritise flight applications received from the senior and junior office managers.

• Book duty, indulgence, operational and exercise flights.

• Book onward move flights for overseas or Detachments.

• Complete excel flight tracking table on completion of booking. Responsible for (Tasks/Duties) Percentage (%) of time spent during the working week on each task

Process and book duty/concessionary flight applications from service personnel, civil servants, SBA staff and other permitted passengers as designated by line managers.

Allocate passengers to aircraft within movements dates requested.

Issue duty/concessionary flight confirmations and tickets via email to customers.

Complete auditing databases post flight booking completion.

Broadcast flight details, amendments, and cancellations through AirCore/DAPSS, email and social media.

Monitor relocation of passengers due to aircraft cancellation, delay or last minute addition of higher priority passengers.

Liaise with the passenger terminal staff regarding any late changes to passenger lists. When directed.

All employees are.

• To undertake ad-hoc duties, as required, that may be reasonably expected by the line manager but are commensurate with the grade, and within the unit objectives.

• To carry out responsibilities with regard to BFC Equal Opportunities and Health & Safety Policies. Competences required.

• Working together

• Communicating and influencing

• Managing customers and suppliers

• Improvement and change Training/qualifications required for the post.

• Work at pace - book 20 flight applications within 4hrs after 3 months.

• Form part of a whole force environment – Army, RAF, and Civilians.

• Communicate clearly.

• Manage customer expectations.

• Identify areas for improvement, through collaboration and innovation.

• Take guidance and direction from junior and senior military staff.

Essential - successful applicants must have

• Numeracy and Literacy Level 2 – GCSE A*- C (Equivalent) Work as part of lean operations team.

• Operate excel databases – attention to detail for accurate data entry.

• Produce word documents.

• Experience in sending emails.

• Prioritise work outputs to meet deadlines.

Desirable – successful applicants could have

• ECDL Qualification – other IT competencies. Knowledge of MODNET, SharePoint.

• Use of Aircore/DAPSS (Training provided).

• Completed Fire, Health & Safety Training (Training provided). Equal Opportunities Responsibilities The responsibility for implementing the Department’s Equality & Diversity policies is shared by all staff. The Post Holder has a shared responsibility to ensure that the working environment is free from harassment, and that the dignity of others is respected. The Post Holder is required to take care that his/her own conduct does not cause offence and she/he should discourage colleagues from harassing others. Post Holder will be required to undertake a mandated Equality & Diversity training. Health & Safety Responsibilities The Post Holder is to take due account of customer care considerations and is responsible for ensuring that their own actions and their environment is free from items/actions that may be considered hazardous to others. Originator: LM Employee: Signed: Signed: Date: Date: