Wsba It Desktop Support Engineer

Vacancy Campaign Number: HR/25/155

Terms & Conditions of Employment

1. Contract Type: Permanent

1. Grade: Local Administrative Officer (LAO)

New Tacos Salary: €22,089.00 per annum, plus Cost-of-

Living Allowance (COLA)

1. Hours per week: Full Time, 37 hours per week

1. Location: Episkopi

1. General_Terms_Conditions_Employment_New_Recruits

(Weblink)

1. Closing Date: Friday 24th July 2026, Midnight, Local

Cyprus Time

Eligibility - Are you eligible to apply?

To be eligible to apply for this role, you must be a UK Family Member with a valid

for employment Status Stamp. If you are yet to receive your status stamp,

please contact the Resource Team.

Applications from individuals that have either reached or passed the BFC / SBAA

Normal Retirement age of 65 will not be accepted.

Essential & Desirable Criteria for the Role WSBA IT DESKTOP SUPPORT

ENGINEER

UKFM ADVERT

Important Note: Details on the role can be found on the Job Description which is at the end

of this document. These criteria are part of the assessment criteria and will influence the

decision on whether your application will proceed to the next stage.

Essential 1. You must undergo and pass as security & police check. If you are found

successful, you will be requested to provide a Clean Criminal Record and a

Sex Offenders Certificate issued by the Republic of Cyprus. For UKFMs that For information on the process or

the application please contact

the Resource Administrator: Mrs

Argyroula Sofocleous

on 00357 25 96 3461

Operating hours

Monday to Thursday: 08:00 –

14:00

Friday: 08:00 – 12:00

Official Language

The official language of the Sovereign Base Areas is English and consequently English is

the official language of British Forces Cyprus. All documents are to be completed in this

language. All employees of the Sovereign Base Areas Administration and British Forces

Cyprus are expected to have a basic command of the English language as a pre-requisite

for employment. will be found successful on this advert and who have lived on island for

longer than 18 months, will be requested to provide a Clean Criminal Record

and a Sex Offenders Certificate issued by the Republic of Cyprus.

1. You must undergo and pass Enhanced Disclosure and Barring Service

(DBS). (To be eligible to apply for DBS you must have lived in the UK within

the last 5 years for a sustained period of time).

1. A good knowledge of office-based IT is needed, including Microsoft Office

packages (Word, Excel, Outlook) and electronic filing practices.

1. Knowledge and experience of Microsoft and Apple Operating Systems

1. Knowledge and experience of Microsoft, Dell and Apple Hardware

1. Full Driving License

1. The ability to communicate in English both verbally and in writing is an

essential part of this role.

1. If you are found successful on this campaign, we will be requesting

references, therefore, ensure to have completed this information on your

application form.

Desirable 1. Experience of first-line IT Desktop Support

1. Working Knowledge of Windows 10 and up

1. Working knowledge of MS Office

1. Working knowledge of Windows Server

1. Knowledge of backup systems

How to apply

a. To apply for this role you must complete the application form for external candidates

(weblink) or application for internal employees (weblink) and include evidence on how

you meet the below Competences. The completion of the competences is mandatory. If

you do not demonstrate evidence of the below competences, your application will be

sifted out. Additionally, please note that we can only accept applications as attachments

to email on its original Word Document format. No hard copy applications will be

accepted. Any forms that are submitted in any other format e.g., links to One Drive,

bitmap, jpeg, pdf will not be considered.

You may find Competences Examples here (Weblink)

1. Working Together 2. Managing Customers and Suppliers.

1. Communicating and influencing. 4. Improvement and Change

b. This role is assessed through the use of the SBAA_BFC_Core_Competence (Weblink),

therefore, you are kindly invited to read the document to assist you with writing your

competences.

c. For further information about the role and process involved please contact Mr Allen

Karl Email: [email protected]

d. For further recruitment information and guidance please choose the appropriate

guidance: UK Family Members Q&A Application Process

e. Once completed electronically please send your application by email to

[email protected].

Important Note: Ensure that your application has been correctly completed, and all relevant

information has been provided. Failure to do so may result in your application being

excluded.

The recruitment process.

The recruitment process is a fair and open competition and candidates are judged on their

own merit.

Please read the information on The Recruitment Process Stages Guide for Applicants

(Weblink) to help you understand the process. The document will explain the recruitment

process stages and enhance your understanding on it.

Additionally, as we want you to show the best version of yourself, we invite you to read the

guides available which should help you understand what you need to do to stand out. If you

feel you need further support, please contact the Resource Admin responsible for this

campaign, you can find the contact details on the front page of this advert.

Job Description

POST TITLE WSBA IT DESKTOP SUPPORT ENGINEER

Area/Section EPI SJS Position No

Grade LAO Grade Priority 2

Full Time/Part Time Full Time No of Established Hours 37

Required Security Clearance EDBS Position CYN/UKFM UKFM

Current Incumbent Name Employed by BFC or SBAA BFC

Brief Description of Role

The Role is responsible for providing ICT Desktop Support at Episkopi Primary, Episkopi

Early Years, St Johns School. You are also required to provide Desktop support to MOD

School dependencies within Episkopi and Akrotiri on an as needed basis. Duties will

include support to Windows users with some basic Windows Server Administration tasks.

You will also provide IS technical advice to Management, Staff and pupils and create and

maintain local procedures.

Responsible to

LM – DCS Senior Systems Engineer

CSO – DCS ICT Systems & Strategy TL

Priorities (list in order)

You are responsible for providing ICT Desktop Support at Episkopi Primary School,

Episkopi Early Years, St Johns School, Cyprus. This includes all Windows networked

devices. You are to provide IS technical advice to Management, Staff and pupils at the

school and to ensure that any network disruptions and faults are investigated and resolved

within SLA’s agreements.

You are to ensure that all ICT devices are serviceable, maintained and updated when

required. Ensure back-up systems are operational and performing correctly and to ensure

internet systems are correctly configured and available.

Responsible for (Tasks/Duties) Percentage (%) of

time spent during the

working week on each

task

• Providing First Line ICT Support as defined within your

role.

• Ensure all ICT devices are serviceable, maintained and

updated

• 55%

• 10%

• 5%

• Provide IS technical advice to Management, Staff and

pupils.

• You are to investigate and resolve any network

disruptions, device failures or error and any other duties

• You are to maintain an up to date asset list of ICT items

held on your site.

• Ensure back-up systems are operational and performing

correctly.

• Ensure internet systems are correctly configured and that

internet availability is available when required.

• 10 %

• 10%

• 5%

• 5%

All employees are

• To undertake ad-hoc duties, as required, that may be reasonably expected by the

line manager but are commensurate with the grade, and within the unit

objectives.

• To carry out responsibilities with regard to BFC Equal Opportunities and Health &

Safety Policies.

Competences required

Essential

• Working Together

• Communicating and Influencing

• Managing Customers and Suppliers

• Improvement and Change

Training/qualifications required for the post

• Essential:

o Knowledge and experience of Microsoft and Apple Operating Systems

o Knowledge and experience of Microsoft, Dell and Apple Hardware

o Full Driving Licence

• Desirable:

1. Experience of first-line IT Desktop Support

1. Working Knowledge of Windows 10

1. Working knowledge of MS Office

1. Working knowledge of Windows Server

1. Knowledge of backup systems

Equal Opportunities Responsibilities

The responsibility for implementing the Department’s Equality & Diversity policies is

shared by all staff. The Post Holder has a shared responsibility to ensure that the working

environment is free from harassment, and that the dignity of others is respected. The Post

Holder is required to take care that his/her own conduct does not cause offence and

she/he should discourage colleagues from harassing others. Post Holder will be required

to undertake a mandated Equality & Diversity training.

Health & Safety Responsibilities

The Post Holder is to take due account of customer care considerations and is responsible

for ensuring that their own actions and their environment is free from items/actions that

may be considered hazardous to others.

Originator: Line Manager Employee:

Signed: Signed:

Date: Date: