VIP Account Manager – Native Greek Speaker

Our client is a prominent leader in the iGaming entertainment sector, dedicated to delivering a highly engaging and trustworthy experience to its customers while actively redefining the future of the gambling industry.

We are seeking, on behalf of our client, a VIP Account Manager – Native Greek Speaker to build and maintain long-term, trusted relationships with their valued customers. The role involves providing prompt and accurate support to the company’s most loyal clients while managing a dedicated customer portfolio with a strong focus on retention.

Benefits

• Salary up to €2,200 gross monthly, with additional monthly bonus
• Monetary vouchers on Birthdays and other special occasions
• Fully equipped kitchen and in-house entertaining space
• Option to enrol in Company’s medical insurance and pension plan
•  Casual dress code
• Working Hours: Monday to Sunday – 4 days on 2 days off   shifts: 09:30-18:00 , 13:30-22:00, 15:30-24:00

APPLY NOW

• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide fast, accurate and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to ensure customer satisfaction.
• Promoting a “Safer Gaming” philosophy.
• Staying UpToDate on rules, processes, and licensing needs.

basic information:

FULL TIMELIMASSOLON-SITE

• Fluent in English
• Strong phone contact handling skills and active listening

•Previous experience in the hospitality industry will be considered an asset.

• Willingness to work within an international team
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Computer literacy
• Ability to perform under pressure
• Accountability and conscientiousness
• Proven customer service experience handling VIP Clients would be considered an advantage
• Familiarity with CRM systems and practices will be considered as an advantage