Resort Reservations Manager

Don’t ride the wave. Be the one who starts it.

Aphrodite Hills Resort is seeking professionals with a desire to develop their careers in an environment that fosters creativity and innovation. Join the Aphrodite Hills Resort team and take your career a step further at one of Cyprus’ most recognised and successful resorts.

The Reservations Manager is responsible for managing the daily operations of the reservations team, ensuring the accurate recording and processing of all reservations, and maximising revenue through booking or upselling, cross selling processes. This role involves managing a team and conducting audits to uphold departmental standards. Reservations Manager will manage schedules, training plans, maintaining tee & room availability and resolving escalated issues. The manager will actively liaise with guests, contracted partners and resort operations teams to ensure seamless operations and exceptional guest service.

Key Duties/Responsibilities:

⁃          Lead and support the reservations team, ensuring established procedures are adhered to and high standards of customer service.

⁃          Create, manage, and adjust work schedules to ensure adequate coverage for departmental operating days/ times

⁃          Facilitate regular team meetings to share updates, address challenges, and provide feedback on performance and departmental goals.

⁃          Prepare training & development plans & conduct the training of reservation team members, ensuring comprehensive knowledge of all resort reservation systems, facilities and procedures relating to the scope of their work.

⁃          Receives contract rates and inputs the data in relevant PMS systems (rates, allotments, expiry date, GDS codes, Debtor numbers etc.)

⁃          Enters all reservations for Golf, Sports, Hotel, Rentals, Practice Facilities and review reservation entries daily to ensure booking are entered correctly

⁃          Daily check of blocks in the system and provide a weekly report of upcoming allotment blocks (for the next 3 months) with suggested actions

⁃          Attends to enquiries, assists with complaints and requests regarding reservations

⁃          Maintains a correct filing system and archive for all correspondence

 Requirements and Qualifications:

⁃          Working experience of at least 2-3 years at a similar managerial position.

⁃          Proficiency in reservations systems and Microsoft tools

⁃          Team leadership and training skills

⁃          Excellent knowledge of English language. Other languages would be considered as an advantage.

⁃          Pleasant personality

⁃          Time management and organizational skills

⁃          EU Citizen or EU Work Permit Holder

Benefits:

 ⁃          Permanent all year around position.

⁃          2 offs per week-Sundays closed (08:30 – 17:00/ 09:00-17:30/10:00-18:30)

⁃          Competitive compensation package which includes 13 salaries

⁃          Provident Fund

⁃          Medical Fund

⁃          Opportunities for career development and growth within the company

⁃          Discounts for all outlets/restaurants and accommodation on Resort

⁃          Complimentary Meal

⁃          Accommodation provided for candidates from Abroad