XM

ITSM Specialist - Jira

  • Full-time
  • Hybrid – Limassol, Nicosia, Cyprus
  • Posted 2y ago
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Job description

The main responsibilities of the position include:

  • Create, manage and support all administrative functions associated with the Atlassian product Suite (mainly Jira and Confluence) and other management tools.
  • Create, administer, and update Assets Object Schemas.
  • Work closely with cross-functional teams and gather requirements from stakeholders to design, develop, test and deliver custom templates and automation project workflows.
  • Offer recommendations on best practices and standardisation in implementing and leveraging processes within the Atlassian Suite.
  • Provide suggestions on optimising existing Jira process workflows.
  • Develop metrics dashboards and reporting tools on Jira to help end users with performance tracking and project management.
  • Develop required documentations such as workshop agendas, presentations, gap analysis reports, process flow diagrams, roles/responsibilities.
  • Drive process definition, re-engineer, improve and create gap analysis of existing and new processes during workshops with key stakeholders.
  • Provide training and support to JIRA end users and draft user manuals.
  • Work closely with our external associates to resolve any issues that may arise .

    • Main requirements:

  • BSc/MSc in Computer Science, or any other relevant field
  • 1+ years of experience in a similar position
  • Working knowledge in administering Jira, Jira Service Management (JSM), and Confluence Cloud applications
  • Experience in building data queries using JQL and AQL (formerly IQL)
  • Excellent problem solving and troubleshooting skills
  • Ability to work independently across functions and work with all levels of users and management in a fast-paced environment
  • Strong verbal and written communication skills in English

    • The following will be considered an advantage:

  • Hands-on experience administering Jira, JSM and Confluence Data Center
  • Any official Atlassian Cloud certification
  • Experience configuring and managing mainstream Atlassian Marketplace apps (e.g., ScriptRunner, JMWE, JWT)
  • Familiarity with scripting languages like Groovy and JavaScript
  • Familiarity with modern Atlassian Cloud features (e.g., Atlassian Rovo, Data Manager)
  • Experience using Active Directory or identity providers for cloud user provisioning
  • ITIL v4 Foundation or any other relevant ITIL certification

    • Benefit from:

  • Attractive remuneration package plus performance related reward
  • Private health insurance
  • Corporate pension fund
  • Intellectually stimulating work environment
  • Continuous personal development and international training opportunities

    • The Hiring Experience: What Awaits You

  • Let’s Connect – Intro Chat with Talent Acquisition
  • Show Your Skills – Online Technical Challenge
  • Deep Dive – First Interview with Your Future Team