Customer Success Officer (German Speaking)

GRS Recruitment is working with a well-established Forex and CFD brokerage in Europe to recruit a German-Speaking Customer Success Officer in Limassol. Our client operates one of the industry's leading online trading platforms and is a regulated Cyprus Investment Firm (CIF), authorised and supervised by the Cyprus Securities and Exchange Commission (CySEC). This is an excellent opportunity to join a dynamic, international environment where customer service, professionalism, and continuous development are at the heart of the business. As a Customer Success Officer, you will be responsible for delivering exceptional support to clients across multiple markets. You will assist customers with account-related queries, platform support, and general enquiries while building long-term relationships and ensuring a first-class customer experience. The successful candidate will be fluent in both German and English and be comfortable working rotating shifts between 09:00 and 21:00, Monday to Friday. MAIN DUTIES AND RESPONSIBILITIES

• Provide professional customer support via live chat, email, and other communication channels to clients worldwide.
• Assist clients with account opening, account maintenance, and profile updates.
• Respond promptly to customer enquiries, ensuring a high standard of service at all times.
• Support clients with technical issues and troubleshooting on the company's trading platforms, including MT4 and MT5.
• Handle back-office enquiries and liaise with internal departments to ensure timely resolution of client requests.
• Work closely with the Compliance team regarding account verification and customer complaints.
• Provide clients with clear guidance regarding documentation and onboarding requirements.
• Promote the company's products and services where appropriate.
• Build and maintain strong relationships with both prospective and existing clients.
• Maintain accurate client records and ensure all interactions are documented appropriately.
• Escalate complex issues to management when required.
• Contribute to team objectives and support colleagues in achieving departmental goals.
• Undertake additional duties as required by the business.

CANDIDATE PROFILE

• Bachelor's degree in Business, Finance, Economics, or a related field.
• Previous experience in a customer support, customer success, or client services role is considered a strong advantage.
• Excellent command of German and English, both written and spoken.
• Knowledge of an additional European language will be considered an asset.
• Strong communication and interpersonal skills.
• Excellent organisational skills with the ability to prioritise workload effectively.
• Ability to work efficiently in a fast-paced environment and under pressure.
• Strong computer literacy, including Microsoft Office applications.
• Experience with MetaTrader 4 (MT4) and MetaTrader 5 (MT5) is advantageous.
• Customer-focused with a proactive and solution-oriented approach.
• Ability to work rotating shifts between 09:00–18:00, 10:00–19:00, and 12:00–21:00, Monday to Friday.

SALARY AND BENEFITS

• Salary will be determined based on experience, qualifications, and skills. The advertised salary range is indicative, any offer will reflect the successful candidate’s suitability.

  Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.   To apply for this position, please email your CV to Hayley Buckle, [email protected] quoting the above job reference or call 25342724 for further information.