Client Support Agent (24/7 Shift Rotation)

Full-time
On-site
Larnaca, Cyprus
Permanent
Customer Support
22 days ago

Job description

This role will be based on a rotating shift pattern including Night Shifts and occasional Weekends. Shifts are 8 hours with a 30-minute break, working 5 shifts per week plus 1 weekend shift (as needed). Night shift is 6 hours only.

Your role at HFM:

Respond to client inquiries – handle incoming calls, emails and chat messages in a timely and professional manner.
Provide prompt and accurate responses to client inquiries regarding products, services and technical support.
Provide product information and assistance - educate clients on the features, benefits, promotions, and usage of products and services.
Offer guidance and troubleshoot support to assist clients.
Collaborate with cross-functional teams to address clients’ needs and resolve complex issues.
Escalate complex or unresolved issues to the appropriate person or Manager.
Identify areas for improvement and share suggestions and feedback with the team.

Originally listed: 30 June 2026 · Last confirmed active: 30 June 2026