Call Center Agent

JCC Payment Systems Ltd is looking to hire a Call Center Agent for its Customer Contact and Monitoring Department in Nicosia.

The role involves assisting customers, answering questions, and resolving issues in line with company standards. The ideal candidate is a team player, learns quickly and enjoys helping customers in a busy and regulated environment.
As the voice of the company, the Call Center Agent should have good communication skills and a positive, customer focused attitude.

Job Duties/ Main Responsibilities:

• Respond to incoming contacts in an efficient, timely and professional manner
• Perform outbound calls when required
• Adhere to company’s policies and procedures when interacting with customers
• Stay up to date regarding company’s products, services and policies
• Identify customer needs, research issues, resolve complaints and provide solutions
• Follow-up complicated customer calls where required
• Escalate priority issues to management, when the need arises
• Route customer’s inquiries to the appropriate department if the issue cannot be resolved on the first point of contact
• Build positive relationships with customers, ensuring that all questions and issues are handled appropriately

Personal Skills, Knowledge, Experience and Qualifications:

• Secondary education
• Experience in a call center environment will be considered an additional qualification
• Excellent customer service skills to ensure that customers receive satisfactory service
• Active listening, verbal and written communication skills
• Strong analytical and problem-solving skills to identify issues and determine the most effective solutions
• Good command of both Greek and English language
• Ability to work under pressure in a fast-paced work environment
• Ability to work with multiple technology platforms and systems
• Stamina to handle high volumes of calls and consistently provide excellent service
• Ability to remain calm and polite when dealing with unsatisfied customers
• Ability to work on shifts, weekends and public holidays

An attractive remuneration package will be offered to the successful candidate.
All applications will be handled with complete confidentiality.