Affiliate Support Agent

The successful candidate will be responsible for handling affiliate inquiries, assisting with partner onboarding, supporting commission-related requests, resolving operational issues, and ensuring an excellent service experience for our partners.This role is ideal for someone with strong communication skills, attention to detail, a customer-focused mindset, and an interest in the Forex, FinTech, Financial Services, or Online Trading industry.

• Serve as the first point of contact for affiliates, Introducing Brokers (IBs), and partners.
  
• Handle affiliate support tickets, emails, and operational inquiries.
  
• Assist affiliates with onboarding and account-related requests.
  
• Support portal navigation, access requests, and partner tools.
  
• Assist with commission and rebate-related inquiries.
  
• Escalate operational issues and complex cases when required.
  
• Maintain accurate records and ticket categorization.
  
• Follow operational procedures, compliance requirements, and service standards.
  
• Coordinate with internal departments including Sales, Finance, Compliance, Product, and Marketing when required.
  
• Deliver professional and timely communication to partners.
  
• Contribute to a positive affiliate experience and partner retention.
  
• Achieve agreed service, quality, productivity, and response time KPIs.