Technical Account Manager

Job Summary:

The Technical Account Manager will serve as a dedicated technical advisor for our merchants. This role involves understanding the client’s technical needs and coordinating with our internal teams to deliver tailored solutions.

Roles & Responsibilities

• Provides technical support for merchant integration 
• Analyze merchant integration requirement 
• Provides tier-two low-level support for escalated issues originating from the merchant 
• Log defects and track defect status - working closely with developers to reproduce and resolve defects and execute re-tests and regression testing.
• Collaborate with external stakeholders to ensure the correctness of the PSP Integrations

Required Qualifications

• Experience as a PHP developer and knowledge in node and react is a plus. 
• Established experience with merchant PSP integration and onboarding 
• Close familiarity with CRM and payment accounting platforms 
• Good understanding of payment processing (Merchant, PSP, Acquiring)
• Hands-on skilled in debugging and troubleshooting.  

What we might consider an advantage 

• Experience coding, proficient in PHP and React
• Experience with continuous integration tools 
• Experience with AWS and other major cloud computing environments.
• Experience with Payment Gateway technology
• Experience with Payment Service Provider integrations