Italian Customer Support Agent

Our client, a regulated CFD broker, is looking for an Italian Customer Support Agent to join their team. The role is client-facing and critical to ensuring a smooth, compliant,and high-quality client experience across the full client journey.

Πλεονεκτήματα

• Competitive salary package based on experience and qualifications.
• Friendly and supportive working environment.
• Opportunities for career growth
• Provident fund after completion of the probation period
• Working Schedule: Monday to Friday, 10:00 AM – 7:00 PM.

APPLY NOW

– Provide high-quality customer support in both Italian and English via approved communication channels.
– Assist clients with onboarding, account setup, and verification (KYC/AML) processes in line with regulatory requirements.
– Support clients throughout their full lifecycle and ensure a smooth client journey.
– Handle client queries, issues, and complaints in a professional, timely, and compliant manner.
– Assist the Sales team with client-related requests and follow-ups.
– Coordinate closely with the Head of Commercial Operations to resolve issues efficiently.
– Maintain accurate records of client interactions and actions taken.
– Demonstrate confidence, clarity, and professionalism when communicating with clients

basic information:

FULL TIMELIMASSOLON-SITE

• Native or fluent Italian (mandatory).
• Strong command of English, both spoken and written.
• Any additional language will be considered a strong advantage
• Experience/background in Forex  is a plus
• Proficiency in the use of Microsoft Office Word, Excel, Outlook
• Ability to work under pressure and meet deadlines