IT Support & Infrastructure Engineer

Tototheo Global offers connectivity & technology solutions across various industries on including maritime and land enterprises. We help organizations seeking to leverage technology for operational efficiency and competitive advantage in a fast-evolving digital landscape. Our services include innovative, efficient, and functional solutions in satellite communication, navigation systems, digitalization, and end-to-end cybersecurity solutions. Job Purpose The IT Support & Infrastructure Engineer is responsible for ensuring the smooth operation, security, and reliability of end-user workstations and core IT infrastructure. This role combines hands-on helpdesk support with modern workplace management, infrastructure monitoring, and documentation. The position supports Windows, macOS, and Ubuntu environments and plays a key role in maintaining Microsoft 365 and cloud-based services. This role requires presence at our Limassol, Cyprus office. Remote-only candidates will not be considered . Main Duties and Responsibilities Provide first- and second-line IT support to end users across Windows, macOS, and Ubuntu operating systems Ensure all workstations, laptops, and peripherals are properly configured, secured, maintained, and monitored using approved tools Manage and support Microsoft 365 services, including Azure, Exchange Online, Intune, and Microsoft Defender for Endpoint Administer user accounts, devices, policies, and access controls within Microsoft 365 and Azure AD Monitor infrastructure and endpoints to proactively identify and resolve issues Support and maintain telephony systems, including 3CX Log, track, and resolve incidents and service requests using ticketing systems such as Freshservice or Jira Escalate complex issues to third-line support or external vendors when required Follow, maintain, and contribute to Standard Operating Procedures (SOPs), technical documentation, and knowledge base articles Assist with onboarding and offboarding of employees, including device provisioning and access management Ensure compliance with IT security policies, best practices, and company standards Participate in continuous improvement of IT processes, tools, and user experience Qualifications & Skills Proven experience in an IT support, service desk, or systems support role Strong working knowledge of Windows, macOS, and Ubuntu operating systems Hands-on experience with Microsoft 365 administration, including: Azure / Azure AD Exchange Online Intune (Endpoint Manager) Microsoft Defender 365 Experience with endpoint management tools, including Microsoft Intune and Jamf Familiarity with device security, compliance, and monitoring tools Experience supporting VoIP or telephony systems (e.g., 3CX) Experience working with ticketing systems such as Freshservice, Jira, or similar Ability to follow structured processes and work with SOPs and technical documentation Strong troubleshooting, analytical, and problem-solving skills Good communication skills in English, both written and verbal Basic Linux Bash scripting experience for administration tasks and automation Linux endpoint troubleshooting skills (Ubuntu/macOS/Linux desktops) Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, routing) Ability to diagnose and resolve connectivity issues across platforms Familiarity with network diagnostic tools (ping, traceroute, nslookup, netstat) Ability to troubleshoot cross-platform network and endpoint issues Advanced networking knowledge (switches, firewalls, VLANs) Scripting or automation experience (PowerShell, Bash) IT certifications (e.g., Microsoft, ITIL, CompTIA) Experience with cloud infrastructure monitoring Experience with Linux administration and troubleshooting Familiarity with Linux Bash scripting for automation and task execution Experience performing Linux endpoint troubleshooting in real-world scenarios Familiarity with network diagnostic scenarios and troubleshooting Education & Experience Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience Minimum of 3 years of experience in systems and infrastructure administration Fluency in English, both written and spoken Personal Attributes Customer-focused and service-oriented mindset Well-organized with strong attention to detail Able to work independently and manage multiple tasks Proactive, reliable, and eager to learn Comfortable working in a structured IT environment Benefits: And here are just some of the benefits you receive when you join Tototheo Global: Work in an international, dynamic, and fun environment, at a growing company Attractive remuneration package Private Medical Health Insurance Continuing education and training 13th salary (for Cyprus) Half day leave on your birthday Wellness Support – Unlimited access to our dedicated wellness platform for mental health resources, coaching and self-care tools Looking for a role that offers both challenge and purpose? Join a global industry leader w