HFM

Back Office Administrator (24/7 Shift Rotation)

  • Πλήρης απασχόληση
  • Λάρνακα, Κύπρος
  • Μόνιμη
  • Τραπεζικοί λογαριασμοί, Ασφαλιστικές και χρηματοοικονομικές υπηρεσίες
  • πριν 1 εβδ.
Αίτηση

Περιγραφή θέσης εργασίας

This role will be based on a rotating shift pattern including Night Shifts and occasional Weekends. Shifts are 8 hours with a 30-minute break, working 5 shifts per week plus 1 weekend shift (as needed). Night shift is 6 hours only.

Your role at HFM:

  • Process and monitor client deposits.
  • Investigate and process client withdrawal requests.
  • ​Process funds transfers.
  • Provide assistance to all departments for back office related tasks in a timely manner.
  • Ensure compliance with the company’s anti-fraud policy by conducting thorough investigations.
  • Request additional documentation when needed, communicate with banks and processors and conduct any further required investigations.
  • Check KYC documents and activate accounts.
  • Assist clients with general finance inquiries.
  • Provide daily screenshots of payment gateway balances for accounting reconciliation.
  • Reply to all client emails regarding account approvals and funding.
  • Report any issues to the line Manager.