Product Operations Specialist

In this role, you will be responsible for supporting the smooth and efficient operation of multiple FinTech products and business operations in a customer-centric approach. 

Responsibilities:

• ​Handle daily business and technical inquiries, troubleshooting issues for clients and internal users across CRM, Ticketing, Mobile App, Trading Tools, and Platforms.
  
• Support Product Managers and Business Analysts in ensuring successful new product or feature releases.
  
• Collaborate closely with cross-functional teams (IT, QA, Web/Mobile Development, Brokerage, and Marketing) to define product requirements and facilitate smooth operations.
  
• Formulate and update internal procedures to enhance operational efficiency for client-facing and internal products.
  
• Analyze user data and feedback to make data-driven decisions for product enhancements and optimizations.
  
• Create and maintain product documentation, including user guides and release notes.
  
• Conduct training sessions for internal teams and clients to familiarize them with platform features and updates.
  
• Provide technical support to product users to ensure a seamless user experience.