The main responsibilities of the position include:
Lead, mentor, and empower Customer Experience Teams through regular and individual meetings while driving motivation, commitment, and target focus.Keep abreast of the latest developments, products, marketing promotions and the relevant terms and conditions, and communicate them over to clients.Ensure compliance with the Company’s legal guidelines and compliance procedures. Conduct comprehensive competition analysis for strategic insights and generate relevant analysis and reports.Ensure that high level services are provided to clients.Propose and provide suggestions to improve system, procedures, and department operations.Contribute to team effort by achieving targeted results.Cooperate effectively with other departments as necessary.Spend significant time travelling abroad (up to 10 months per year).Main requirements:
Completed bachelor degreeExcellent oral and written skills in English.Flexibility to work in a multicultural environment.Excellent people management skills.Reliable, with integrity of character and strong business acumen.Outstanding communication and interpersonal skills.Dynamic, innovative and target oriented.Very good computer literacy.Benefit from:
Attractive remuneration package plus performance related rewardTravel allowancePrivate health insuranceIntellectually stimulating work environmentContinuous personal development and international training opportunitiesThe Hiring Experience: What Awaits You
Let’s Connect – Intro Chat with Talent AcquisitionDeep Dive – First Interview with Your Future TeamBring It to Life – Role-Specific Take-Home TaskGet Closer – Second Interview with the Future Team
English
Greek
Russian
German