FX Support Agent (Italian Speaker)

On behalf of our client, a fast-growing global financial brokerage firm specializing in Forex and CFD trading, GRS Recruitment is excited to present an excellent opportunity for a FX Support Agent (Italian Speaker) in Limassol. The successful candidate will be responsible for building strong relationships with clients, enhancing client satisfaction, and driving engagement. Our client is seeking a highly motivated and respected sales professional to join their team at their Limassol-based office. Apply today to learn more about this exciting opportunity!  MAIN DUTIES AND RESPONSIBILTIES

• Actively engage with existing clients via phone, email, and live chat to encourage continued trading activity.
• Build rapport and trust with clients by understanding their trading habits, goals, and concerns.
• Identify potential reasons for client inactivity and proactively address objections or dissatisfaction.
• Educate clients on the company’s products, platforms, and market opportunities to enhance their trading experience.
• Provide personalized trading support and promote relevant trading tools and promotions.
• Work closely with the sales, compliance, and customer support teams to ensure a smooth client experience.
• Meet or exceed retention KPIs, including revenue targets, reactivation goals, and trading volume benchmarks.
• Keep detailed records of interactions and ensure CRM is up to date.

CANDIDATE PROFILE

• Fluency Italian and English (written and spoken) is essential.
• Proven experience in Forex, CFD, or financial markets, ideally in a sales or retention role.
• Excellent communication, persuasion, and interpersonal skills.
• Strong knowledge of trading platforms (MT5) and financial market instruments.
• Self-motivated with the ability to work independently and under pressure.
• Results-driven with a focus on customer satisfaction and revenue growth.
• Familiarity with CRM systems and lead management tools.

Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be responded to.   To apply for this position, please email your CV to Alex Evangelides, [email protected] quoting the above job reference or call +357 25 3427 21 for further information.