Front Desk Agent

Job Description

Key Responsibilities

• Welcomes guests with professionalism and handle check-ins, check-outs, reservations, payments, and room assignments.
• Accurately process billing, cash handling, and financial transactions in line with hotel policies.
• Responds to guest inquiries, complaints, and requests, ensuring timely follow-up and seamless service.
• Maintains updated knowledge of hotel services, promotions, VIPs, and emergency procedures.
• Coordinates with other departments to ensures smooth daily operations and guest satisfaction.
• Prepares shift reports, support handovers, and escalate unresolved guest concerns when needed.
• Upholds safety, security, confidentiality, and brand standards while maintaining a professional appearance.
• Supports teamwork and clear communication.

Qualifications & Experience

• High school graduate or equivalent
• Bachelor’s degree or Diploma in Hospitality will be considered an advantage
• Previous experience in the same position or any similar experience within the Hospitality Industry of at least 1 year.
• Excellent command of the English language, both written and spoken
• Fluency in additional languages is considered an asset
• Outstanding communication and organizational skills
• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook
• Ability to handle multiple priorities in a fast-paced, guest-facing environment
• Previous knowledge of Hotel Property Management Systems (PMS) is considered an asset
• Strong customer service orientation with a commitment to guest satisfaction