XM

Compliance Complaints Officer

  • Vollzeit
  • Hybrid – Limassol, Nikosia, Zypern
  • vor 5 Tagen
Bewerben

Stellenbeschreibung

The main responsibilities of the position include:

  • Record, track, and maintain complaints accurately in the complaints register
  • Prepare clear, fair, and professional replies to customers and regulatory bodies, ensuring timely submissions
  • Oversee the progress of complaints and follow up to secure prompt resolutions
  • Carry out internal investigations by liaising with relevant departments to collect and assess information
  • Contribute to the preparation of periodic complaint reports, identifying trends, risks, and root causes for management insights
  • Provide support in addressing compliance and regulatory-related inquiries from other departments
  • Maintain accurate records of complaints, investigations, and corrective actions taken
  • Assist senior team members with recurring and ad-hoc regulatory reporting requirements
  • Keep up to date with applicable regulations, legislation, and industry standards on complaints management and compliance
  • Support the Compliance team in various monitoring activities, developing a stronger understanding of regulatory frameworks

    • Main requirements:

  • Bachelor’s degree in Business, Economics, Finance, Law, or a related field
  • At least 2 years of relevant experience
  • Previous experience in managing complaints will be considered an advantage
  • CySEC Advanced certification will be considered an advantage
  • Basic understanding of regulatory requirements and compliance principles
  • Detail-oriented with a high level of accuracy in documentation and record-keeping
  • Excellent oral and written communication skills in English
  • Proficiency in Microsoft Office suite

    • Benefit from:

  • Attractive remuneration package plus performance related reward
  • Private health insurance
  • Corporate pension fund
  • Intellectually stimulating work environment
  • Continuous personal development and international training opportunities

    • The Hiring Experience: What Awaits You

  • Let’s Connect – Intro Chat with Talent Acquisition
  • Deep Dive – First Interview with Your Future Team
  • Bring It to Life – Role-Specific Take-Home Task
  • Final Connection – Final Interview